Shipping Policy

SHIPPING POLICY 

Original Divine Noni (ODN) 

1. Order Processing

• All confirmed orders are processed within 24–48 business hours.  

• Orders placed on weekends or public holidays will be processed on the next business day.  

• Orders will be processed only after successful payment confirmation.  

2. Shipping Timeline

• Standard delivery time: 3–7 business days depending on location.  

• Remote or rural areas may require additional delivery time.  

• Delivery timelines are subject to courier partner availability and external factors.  

3. Shipping Charges

• Shipping charges will be calculated based on:  

• Order quantity  

• Delivery location  

• Any applicable shipping charges will be clearly communicated at the time of order confirmation.  

4. Dispatch & Tracking

• Once the order is dispatched, customers will receive:  

• LR / Tracking Number  

• Courier details via SMS / WhatsApp / Email  

• Customers can track their shipment using the provided tracking details.  

5. Delivery Conditions

• The customer must ensure correct and complete delivery address.  

• Delivery will be attempted at the provided address only.  

• If the customer is unavailable, courier partners may attempt re-delivery as per their policy.  

6. Delays & Exceptions

• Delivery may be delayed due to:  

• Natural calamities  

• Government restrictions  

• Strikes or unforeseen logistics issues  

• ODN will not be responsible for delays caused by third-party courier services, but will provide support in tracking.  

7. Damaged or Missing Products

• If the shipment is received in damaged condition:  

• Customer must report within 24 hours of delivery  

• Share photos/videos as proof  

• For missing items:  

• Report within 24 hours  

• After verification, ODN will arrange:  

• Replacement OR  

• Resolution as per company policy  

8. Non-Delivery / Return to Origin (RTO)

• Orders returned due to:  

• Incorrect address  

• Customer not reachable  

• Re-shipping charges will be applicable.  

9. Bulk Orders 

• Bulk orders shipments may be dispatched through:
• Transport / Logistics partners

  PLEASE NOTE 

• Return window: Customers can request a return/replacement within 1 day (24 hours) of delivery.
• Non-defective products: The product must be unused, unopened, and in its original packaging.
• Defective/damaged products: Customers must report the issue within 24 hours of delivery and provide the required order details and product images.
• Return method: Returns will be accepted by mail.
• Return shipping: For valid/approved claims, the company will bear the return shipping cost.
• Restocking fee: No restocking fee will be charged.
• Replacement: Approved eligible cases will be eligible for replacement.
• Refund: If replacement is not possible, a refund will be issued to the original payment method, with processing within 7–10 business days.
• Delivery timelines and charges may vary based on order volume and location.  

10. Contact for Support

For any shipment-related queries, please contact: 

 Customer Support: 9790044955 / 9790044909 
 Email: support@ originaldivinenoni.com 
 Website: https://originaldivinenoni.com 

 

– Team Original Divine Noni